Billing and Cost Management
Understanding Your Platform Billing
Navigating billing can often feel complex, so we've designed our billing system to be as transparent and straightforward as possible. This guide will help you understand how billing works, how to track your usage, and manage your costs effectively.
Accessing Billing Information
You can access your complete billing details through the sidebar of your account dashboard. This section provides real-time insights into:
- Remaining credits (if applicable)
- Estimated costs for the current month
- Usage breakdown by service
Hourly Billing Mechanism
Our billing is calculated on an hourly basis with a unique rounding approach designed to provide clarity and fairness:
- Partial Hour Usage: Any service usage, even as brief as 2 minutes, will be rounded to a full hour.
- Examples:
- 2 minutes of service usage = 1 hour billed
- 59 minutes of service usage = 1 hour billed
- 1 hour and 2 minutes of service usage = 2 hours billed
This approach ensures transparent and predictable billing for all our users.
Usage Tracking and Credits
We meticulously track your hourly usage across all services. Our billing process follows a structured approach:
- Total monthly usage is calculated
- Available credits are first applied to offset the total cost
- Any exceeding amount is charged to your primary payment method
Payment Processing with Stripe
We've partnered with Stripe, a leading payment processing platform, to handle our billing. Stripe is renowned for its robust security infrastructure, holding critical certifications that protect your financial information:
- SOC 2 Compliance: Ensures stringent controls around security, availability, processing integrity, confidentiality, and privacy
- PCI DSS Certification: Guarantees the highest standards of payment card industry data security
- Advanced Encryption: Protects all payment information with state-of-the-art security protocols
We take the security of your financial information extremely seriously. All payment details, including credit card information and billing addresses, are exclusively stored and processed through Stripe.
Important points about your payment information:
- We do not collect, store, or directly handle any of your payment details
- Your credit card and address information remain entirely within Stripe's secure payment infrastructure
- No payment data is transferred to or exported from Stripe by our platform
- Stripe manages all sensitive financial information using industry-leading security protocols
By utilizing Stripe's dedicated payment system, we ensure the highest level of protection for your financial data, maintaining strict confidentiality and preventing any potential unauthorized access or misuse of your personal payment information.
Billing Cycle
- Charges are processed on the first business day of each month
- The charge covers the previous month's usage after credit application
Managing Payment Information
In the Billing page, you have several convenient options:
- Change your primary payment method
- Update payment information
- Set up email alerts for monthly cost thresholds
Account Deletion and Billing
If you choose to delete your account:
- No new charges will be incurred
- Any remaining outstanding payments for previous usage will still be due
- Your final bill will be processed according to our standard billing cycle
Proactive Cost Management
We encourage users to leverage our email alert feature, which can notify you when monthly costs exceed a predefined threshold. This helps you maintain tight control over your spending and avoid unexpected expenses.