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The AI Workflow Platform operates on a transparent, pay-as-you-go billing model designed to scale with your usage. Whether you're testing your first AI workflow or running production assistants at scale, our billing system ensures you only pay for what you use while providing clear visibility into costs and usage patterns.

Billing Model​

Pay-As-You-Go Pricing​

Our platform uses a pay-as-you-go model with no upfront costs or monthly minimums:

  • Usage-Based Charging: Pay only for the AI tokens, knowledge base processing, and compute resources you actually use
  • No Hidden Fees: Transparent pricing with clear breakdowns of all charges
  • Real-Time Tracking: Monitor your usage and costs in real-time through the platform
  • Predictable Scaling: Costs scale linearly with your usage, making budget planning straightforward

Billing Cycle and Timing​

  • Monthly Billing: You are charged on the first day of each month for all usage from the previous month
  • UTC Timezone: All billing dates and calculations are based on UTC time
  • Automatic Processing: Charges are automatically calculated and processed without manual intervention
  • Grace Period: New charges appear within 24 hours of the billing date

Account Types and Limits​

Free Account (Getting Started)​

Every new account starts with a free spending limit to help you test and evaluate the platform:

  • Built-in Spending Limit: Your account includes a free usage allowance for testing
  • Service Suspension: If you exceed the free limit, your account stops working until verified
  • Testing Focus: Perfect for prototyping, small experiments, and proof-of-concept work
  • No Credit Card Required: Start building immediately without payment information

Recommended Usage:

  • Learning the platform
  • Building initial prototypes
  • Testing different AI models and configurations
  • Small-scale experimentation

Verified Account (Production Ready)​

For production deployments and higher usage, account verification is recommended:

  • Unlimited Usage: No spending limits (within reasonable usage patterns)
  • Production Reliability: Guaranteed service availability for business-critical applications
  • Priority Support: Enhanced support options for verified accounts
  • Advanced Features: Access to enterprise features and higher rate limits

Account Verification Process​

Why Verify Your Account?​

Account verification removes spending limits and enables production-scale usage:

✅ Remove Spending Limits: Use the platform without usage restrictions
✅ Production Reliability: Ensure uninterrupted service for business applications
✅ Enhanced Support: Access to priority technical support
✅ Advanced Analytics: Detailed usage reporting and cost optimization tools

Verification Requirements​

To verify your account, you need to provide:

  • Valid Credit Card: Primary payment method for automatic billing
  • Billing Address: Complete address information for payment processing
  • Account Ownership: Verification that you have authority to set up billing

Verification Process​

  1. Navigate to Billing Settings: Access your account billing page
  2. Add Payment Method: Enter your credit card information securely
  3. Provide Billing Address: Complete your billing address details
  4. Verify Information: Review and confirm all billing details
  5. Instant Verification: Your account is immediately verified upon successful validation

Important Notes:

  • No Immediate Charge: We do not charge your card during the verification process
  • First Billing: You will be charged at the next billing cycle for actual usage
  • Secure Processing: All payment information is handled securely through our payment partner

Payment Processing​

Stripe Partnership​

We partner with Stripe for secure, reliable payment processing:

  • Industry Leader: Trusted by millions of businesses worldwide
  • Bank-Level Security: Advanced encryption and fraud protection
  • Global Support: Accepts cards from banks worldwide
  • Compliance: PCI DSS Level 1 compliant for maximum security

Supported Payment Methods​

  • Credit Cards: Visa, Mastercard, American Express
  • Debit Cards: Bank-issued debit cards with Visa/Mastercard logos
  • International Cards: Support for cards from most countries
  • Business Cards: Corporate and business credit cards accepted

Payment Security​

  • Encrypted Transmission: All payment data is encrypted in transit
  • Secure Storage: Payment information is securely stored by Stripe
  • No Platform Storage: We never store your full payment details on our servers
  • Fraud Protection: Advanced fraud detection and prevention systems

Managing Your Billing​

Payment Method Management​

Update your payment information anytime through your account settings:

  • Change Primary Card: Switch to a different credit or debit card
  • Update Expiration: Update card expiration dates before they expire
  • Billing Address: Modify your billing address as needed
  • Multiple Cards: Add backup payment methods for reliability

Billing Dashboard​

Monitor your usage and costs through the comprehensive billing dashboard:

  • Real-Time Usage: See current month usage and estimated costs
  • Historical Data: Review past months' usage patterns and charges
  • Cost Breakdown: Detailed breakdown by service (AI tokens, storage, compute)
  • Usage Trends: Visualize usage patterns over time
  • Export Data: Download usage reports for accounting and budgeting

Invoice Management​

All charges are documented with detailed invoices:

  • Automatic Generation: Invoices are automatically generated each billing cycle
  • Email Delivery: Invoices are sent to your registered email address
  • Online Access: View and download invoices from the Billing page
  • Detailed Breakdown: Line-item details of all charges and usage
  • Tax Information: Applicable taxes and regulatory fees included

Account Cancellation​

Cancellation Process​

You can cancel your account at any time to stop future billing:

  1. Navigate to Account Settings: Access your account management page
  2. Request Cancellation: Click the account cancellation option
  3. Confirm Decision: Review the cancellation terms and confirm
  4. Immediate Effect: Your account is marked for cancellation immediately

Post-Cancellation Billing​

Important: Cancellation doesn't immediately stop all charges:

  • 30-Day Grace Period: You may be billed for existing resources for up to 30 days
  • Resource Management: You can manually delete resources to minimize charges
  • Automatic Cleanup: Any remaining resources are automatically deleted after 30 days
  • Final Billing: Final charges will appear on your next invoice

Resource Management After Cancellation​

To minimize post-cancellation charges:

✅ Delete Assistants: Remove active assistants to stop inference costs
✅ Clear Knowledge Bases: Delete uploaded documents to stop storage costs
✅ Remove Systems: Delete workflow systems that are no longer needed
✅ Export Data: Download any important data before deletion

Cost Optimization​

Understanding Your Costs​

Monitor and optimize your spending with these strategies:

  • Token Usage: Track AI model token consumption across different models
  • Model Selection: Choose cost-effective models for each use case
  • Knowledge Base Optimization: Optimize document storage and retrieval
  • Usage Patterns: Analyze peak usage times and patterns

Best Practices for Cost Management​

  1. Right-Size Your Models: Use the most cost-effective model for each task
  2. Optimize Prompts: Efficient prompts reduce token usage
  3. Monitor Regularly: Check your billing dashboard weekly
  4. Set Alerts: Enable spending alerts for budget management
  5. Test Efficiently: Use free account limits for development and testing

Billing Support​

Common Questions​

Q: When will I be charged? A: You're charged on the first day of each month for the previous month's usage, based on UTC time.

Q: Can I change my payment method? A: Yes, you can update your payment method anytime in your account settings.

Q: What happens if my payment fails? A: We'll attempt to charge your backup payment method and send email notifications about payment issues.

Q: How do I cancel my account? A: You can cancel through your account settings, but note the 30-day resource cleanup period.

Getting Help​

If you need assistance with billing:

  • Billing Support: Contact our billing team directly through the platform
  • Documentation: Review our detailed billing FAQ and guides
  • Live Chat: Get immediate help through our support chat
  • Email Support: Send detailed billing questions to our support team

Dispute Resolution​

For billing disputes or questions:

  1. Review Invoice: Check the detailed invoice breakdown first
  2. Contact Support: Reach out to our billing team with specific questions
  3. Provide Details: Include invoice numbers and specific charges in question
  4. Quick Resolution: Most billing questions are resolved within 24-48 hours

Security and Compliance​

Data Protection​

Your billing information is protected with enterprise-grade security:

  • Encryption: All data encrypted at rest and in transit
  • Access Controls: Strict access controls for billing data
  • Audit Trails: Complete audit logs of all billing activities
  • Regular Audits: Regular security audits and compliance checks

Compliance Standards​

We maintain compliance with industry standards:

  • PCI DSS: Payment Card Industry Data Security Standard
  • SOC 2: Service Organization Control 2 Type II
  • GDPR: General Data Protection Regulation compliance
  • Regional Compliance: Adherence to local financial regulations

Getting Started with Billing​

For New Users​

  1. Start Free: Begin with your free account to test the platform
  2. Monitor Usage: Track your usage through the billing dashboard
  3. Plan Verification: Consider account verification before reaching free limits
  4. Optimize Early: Learn cost optimization practices during testing

For Production Deployment​

  1. Verify Account: Complete account verification before production launch
  2. Set Up Monitoring: Configure usage alerts and budget tracking
  3. Plan Capacity: Estimate production usage and costs
  4. Regular Review: Establish monthly billing review processes

Ready to start building? Your account includes free usage to get started immediately. When you're ready for production, verify your account in just a few minutes to unlock unlimited usage and enterprise features.

For billing questions or support, visit your Billing page or contact our support team directly through the platform.